Change your password

Before you start

• You need to be signed in. Have you forgotten your password? Use Mot de passe oublié ? (Forgot password?) on the Connexion (Sign in) page. See Sign in.
• The link is sent to your sign-in address, the one shown in your profile. You need to be able to read this email within 15 minutes.
• The email and the password pages are in French for everyone. This article quotes them in French, with a translation in brackets.

Ask for the link

1. In the bar, click your avatar, on the right.
2. Click Profile.
3. In the Password block, click Change password.

The profile confirms the sending: “An email was just sent to … The link is valid for 15 minutes.” The button becomes Send the link again.

Choose the new password

1. In your mailbox, open the email “GP-Formuloo : choisissez votre mot de passe” (GP-Formuloo: choose your password). Its title is “Changez votre mot de passe” (Change your password).
2. Click Choisir mon nouveau mot de passe (Choose my new password).
3. If a Plus qu’une étape (One more step) page appears, click Choisir mon mot de passe (Choose my password).
4. On the Choisissez votre mot de passe (Choose your password) page, enter the new password in Mot de passe (Password). The rules are in Choose a password.
5. Type it again in Confirmez le mot de passe (Confirm the password).
6. Click Enregistrer et continuer (Save and continue).

Sign in again

1. The Votre compte est prêt (Your account is ready) page confirms the update. It takes you to the sign-in page after 5 seconds, or straight away with Aller à la page de connexion (Go to the sign-in page).
2. Sign in with the new password. You return to your profile.

A second email, “GP-Formuloo : votre mot de passe a été modifié” (GP-Formuloo: your password has been changed), confirms the change, with its date, its time in UTC and the IP address it was made from.

If you get stuck

What you see	What to do
No email arrives.	Look in your junk folder. In the profile, click Send the link again, or Change password if you have left the page.
“Ce lien a expiré.” (This link has expired.)	The link is more than 15 minutes old, or it has already been used. Go back to the profile and click Change password.
“Nous n’avons pas pu continuer” (We could not continue)	The link has expired, has already been used, or was cut by your email software. Ask for a new link from the profile.
The password is refused, with a message under the field.	The message names the rule that is not met. The new password must also be different from your last three.
“The upload failed. Please try again shortly.” just after Change password	The email could not be sent. Try again in a moment.
“Your session has expired. Please sign in again.”	Sign in again, then go back to the profile.
You receive “GP-Formuloo : votre mot de passe a été modifié” without having asked for it.	Use Mot de passe oublié ? on the Connexion page to take back control, then tell your administrator.

Good to know

• Until you have followed the link, your current password stays valid. You can therefore ignore an email you did not ask for.
• The link can only be used once.
• Saving the new password closes all your sessions, on all your devices. See Close your sessions.
• The profile never asks for your password. You only type it on the secure sign-in pages.
• Your email address cannot be changed from the profile.