Turn off notification emails

Before you start

• Everyone sets their own emails. Nobody, not even an Admin, sets someone else’s.
• By default, an email goes out when a ticket is assigned to you, when you are mentioned and when you are invited to join a project. The other events stay in the app.
• The in-app notification cannot be turned off. Only the email can be set.
• Notification emails are only sent in French.

Open your preferences

1. In the top bar, click your avatar, at the far right.
2. In the menu, choose Notification preferences.

The page also opens from your profile, through the Notification preferences entry of the My account sidebar, and from any notification email, through the link Gérer mes notifications (Manage my notifications).

Turn off an email in all your projects

1. Check that Scope shows All projects (default setting).
2. On the event’s line, click the switch in the E-mail column. Its tooltip says “An e-mail goes out for this event. Click to turn it off.”
3. Read the confirmation message “Setting applied. It holds for events from now on: an e-mail already due still goes out.”

To turn the email back on, click the same switch again. Each click applies straight away, with no save button.

Set a project differently

1. In Scope, choose the project. The list shows each project by its name and key, for example Formuloo Site (FORM).
2. On the event’s line, click the switch in the E-mail column. Under the switch, Follows the default setting becomes Specific to this project.
3. To bring this project back in line with your general settings, click Use the default setting, under the switch. The message “This project follows the default setting again for this event.” confirms it.

A setting specific to a project takes precedence over the general setting, for that event and in that project only.

If you get stuck

What you see	What to do
The switch in the In-app column does not move, and its tooltip says “In-app notifications are always on.”	This is intended. Only the email can be turned off.
An email arrives just after you turned it off.	It was already due before your setting, and goes out anyway. The following events will not send any more.
You still receive an account activation or password reset email.	These are not notifications. They are always sent, and cannot be set here.
A project keeps emailing you although you turned the email off for all projects.	That project has its own setting. Choose it in Scope, then click Use the default setting.
“The service is temporarily unavailable. Try again in a moment.”	The setting did not go through. Wait a moment, then click the switch again.

Good to know

• The page reminds you under the table: “You are never notified about your own actions. Changes apply immediately.”
• A setting does not catch up with the past. Turning an email back on does not send those for events that happened while it was off.
• What each event triggers, and for whom, is detailed in Events that trigger a notification.