FAQ

Who can create an account?

Anyone. Sign-up is open and needs no invitation. Once you have confirmed your email address, you land on the “For you” page. The first project you create makes you its Admin. See Create your account.

I forgot my password. What do I do?

On the sign-in page, click Mot de passe oublié ? (Forgot password?), then follow the link you receive by email. It is valid for 15 minutes. The sign-in pages and the emails are in French only. See Sign in.

How many people can I invite?

As many as you want. No licence limits the number of users or projects. See Invite someone by email.

Is GP-Formuloo available in English?

Yes. The interface and the built-in help exist in French and English, and you choose your language from your account menu. The sign-in pages and the emails stay in French. See Choose your language.

I’m coming from Jira. Do I keep my tickets?

Yes. Export your tickets to CSV from Jira, then import them into your project. An assistant has you map each column to a field before the import runs. Prepare the project first. The assignees must be members of it with the same email address as in the file, and every status in the file must exist in the workflow. Sprints, comments and attachments are not brought over. See Import a Jira CSV export.

Can I delete a project?

Not for now. Archive it instead. It becomes read-only and leaves the lists, and nothing is lost. You can unarchive it in one click. See Archive a project.

Can I change a project’s key?

No. The key is chosen when the project is created and cannot be changed afterwards, so that ticket keys and the links that mention them stay valid. See Choose a project key.

What is the difference between a site and a team?

A site decides who can see whom and who can join which projects. A team is a group of people from the same site, with no access of its own, that tickets can be assigned to. See Manage a site’s members and Create a team.

Does a sprint close on its own on its end date?

No. Once the end date has passed, the board shows how many days late the sprint is, until a Member or an Admin closes it. See Close a sprint.

Why is the Timeline entry greyed out?

The Timeline screen is not available yet. The entry stays visible in the project sidebar, but it leads nowhere.

Can I export a report chart as an image?

Not yet. The tickets of a breakdown can be exported to CSV from advanced search. See Understanding the sprint report.

How large a file can I attach to a ticket?

Every file type is accepted, up to 20 MB per file by default. The exact limit for your installation is written below the drop zone. See Attach a file.

What happens to the work of someone who leaves the organisation?

A Super Admin deactivates their account. The person can no longer sign in, and their tickets, comments and history stay under their name. See Deactivate an account.

Where is my data stored?

On Formuloo’s infrastructure. The tool is self-hosted, and sign-in goes through Keycloak, Formuloo’s identity service.

What if my connection is slow?

The tool was built for that case. The first load weighs less than one megabyte, fonts are served locally, and each screen is only downloaded when you open it.