Search for a ticket from the bar

Before you start

• The search covers the projects you are a member of, whatever your role, archived projects included. A Super Admin searches every project.
• It reads the key, summary, description and comments of each ticket.

Search for a ticket

1. In the top bar, click in the Search tickets… field.
2. Type one or more words from the ticket. The results appear under the field as you type, the most relevant first. Each line shows the ticket’s key and summary.
3. If the ticket is not in the list, click Show more results at the bottom of the list. Results arrive eight at a time, and this button only appears when there are more.
4. Click a line. The ticket opens as a full page.

Open a ticket by its key

1. In the Search tickets… field, type the ticket’s full key, for example FORM-42.
2. Wait for the ticket to appear at the top of the list.
3. Press Enter. The highlighted ticket opens.

On the keyboard, ↓ and ↑ move the highlight from one result to the next. Esc closes the list, then clears what you typed if you press it a second time.

Go to advanced search

1. Under the results, click Advanced search →.
2. The advanced search screen opens with your text in the Text criterion. Add a project, a type or a date to it. See Use advanced search.

The link stays visible even when no ticket matches.

If you get stuck

What you see	What to do
“No ticket matches “…””	Try another word, or type the ticket key. Type the whole word, because the start of a word is not enough.
“Very common words (the, my, of…) are ignored. Try a more specific word or the ticket key, e.g. PJ-1.”	The search uses a French dictionary and ignores very common French words such as “le” or “de”. Keep the words that set the ticket apart.
“The search did not go through. Try again in a moment.”	The service did not answer. Change what you typed slightly, or wait a moment and try again.
Enter opens nothing.	The list is not displayed yet. Wait for the results to appear, then press it again.
A ticket you know about never appears.	You are not a member of its project. Ask an Admin of that project to add you.

Good to know

• Every word you type must be in the ticket. Capitals and accents do not matter, and the French dictionary matches plurals with their singular, so “formulaires” finds “Formulaire”.
• On a narrow screen, the field gives way to a magnifying glass. Tap it to open the field under the bar.
• The ? key, outside a text field, opens the list of keyboard shortcuts.